March 29, 2026
Projects & Team Collaboration
Enhancing how teams organize work and manage access across projects. Projects — Organize work into dedicated projects, each with its own agents, phone numbers, knowledge bases, and call history. Easily switch between projects from the top navigation. Team Invitations — Invite teammates via email through a streamlined signup flow. Expired invitations can be resent directly from the Members page. Roles & Permissions — Assign roles (Owner, Admin, User) and manage access with granular, per-resource permissions. Revert to role defaults at any time. Project Deactivation — Owners can deactivate projects to prevent further changes. Deactivated projects are hidden from non-owners and can be reactivated at any time. Unsaved Changes Protection — When switching projects with unsaved changes, you’ll now be prompted to confirm, reducing the risk of accidental data loss.Call Settings
More flexibility and control over your call experience. Extended Call Duration — The maximum call duration has been increased from 30 minutes to 1 hour, and is now configured in minutes instead of seconds. Smart Call End Prompt — Customize the prompt used by the Smart Call End feature to better detect natural conversation endings.Tools
Enhancements to streamline workflows and improve testing. On-Hold Music — Tools can now play on-hold music while a tool call is executing. Collection Filtering — Filter the tools list by collection for faster navigation and improved organization. Tool Testing Improvements — Disabled headers and parameters are now automatically excluded during testing for more accurate and reliable results.Call History
Improved control over active calls. Terminate Active Calls — Active calls can now be terminated directly from both the call history table and the call details view.What Changed
- Stronger project-level control and governance
- Improved collaboration and access management
- More flexible call handling and configuration
- Smoother tooling and testing workflows
- Better real-time control over active calls