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Engineer-validated best practices for batch calls will be added here over time.

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General Tips

  • Test with a small batch (5–10 recipients) before sending to a large list — validates agent behavior and variable substitution without wasting resources
  • Make sure variable names in your CSV match the variable names your agent references; mismatches are silently ignored
  • Set a time range that matches your recipients’ business hours; calls outside the range are deferred, not skipped

Creating Batch Calls

Learn how to create batch calls

Managing Batch Calls

Control batch call execution and status

Recipients & Status

Manage recipients and track call statuses