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Engineer-validated best practices for the knowledge base will be added here over time.

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Content Tips

  • Use clear, specific language — agents retrieve and cite content verbatim, so precision matters
  • Give items descriptive names so you can find and manage them later
  • Keep each item focused on one topic; splitting large documents by chapter or section generally works better than a single large upload
  • Include dates in names for versioned content (e.g. “Return Policy - 2024”)

Creating Items

Learn how to create knowledge base items

Managing Items

Organize and maintain your knowledge base

Status Lifecycle

Monitor item processing and health